Return & Refund Policy

ZAHIVY STORE — Saudi Arabia

Last Updated: October 17, 2026

At ZAHIVY STORE, we aim to provide our customers across Saudi Arabia with a reliable and convenient shopping experience. This policy explains how returns, refunds, exchanges, and damaged orders are handled.

1. Return Eligibility

Customers may exercise their applicable return and cancellation rights in accordance with Saudi Arabian law.

For eligible unused products, customers generally have seven (7) days from receipt to cancel the purchase, subject to applicable legal exceptions.

To request a return:

• The product must be unused and in its original condition, where applicable.

• Original packaging, accessories, and included items should be returned where reasonably possible.

• The customer should provide an order number or proof of purchase.

• Customers should contact us before arranging a return so we can provide instructions.

These requirements do not restrict any mandatory rights available under Saudi Arabian law.

2. Non-Returnable Products

Certain products may be excluded from ordinary change-of-mind returns where permitted by law, including:

• Products manufactured or customized specifically to customer specifications.

• Products whose nature makes them legally exempt from ordinary cancellation rights.

• Products damaged through customer misuse, where the applicable legal exception applies.

• Other legally recognized exceptions.

Defective products and products that do not conform to the agreed specifications remain subject to applicable consumer protection rights.

3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible.

Please provide:

• Your order number.

• A description of the problem.

• Clear photos or videos, if available.

We will review the issue and provide an appropriate remedy in accordance with applicable law, which may include a replacement, repair where applicable, or refund.

4. How to Request a Return

1. Email us at gangatyusuf66@gmail.com.

2. Include your order number and reason for the request.

3. Attach supporting photos if relevant.

4. Wait for our return instructions.

5. Follow the approved return arrangements.

Contacting us first helps us process your request efficiently. It does not remove any statutory rights you may have.

5. Refund Processing

Once a return is approved, we will explain the applicable refund procedure.

• Refunds will be made through the original payment method where possible, subject to applicable requirements.

• We aim to initiate approved refunds within 5–10 business days after the return decision, unless a different period is required by law or communicated to you.

• Your bank or payment provider may require additional time to credit the funds.

If your refund has not arrived within the communicated timeframe, please email us.

6. Return Shipping Fees

For eligible change-of-mind returns, the customer may be responsible for the applicable return costs as permitted by Saudi Arabian law.

For defective, damaged, or incorrectly supplied products, we will handle return shipping and related costs in accordance with applicable law.

Any applicable costs and return instructions will be communicated clearly.

7. Exchanges

Exchanges depend on stock availability and applicable consumer rights. Contact us with your order number and the product you would like to exchange.

If an exchange is unavailable, we will explain the available alternatives.

8. Order Cancellations

If you want to cancel an order, email us as soon as possible.

Orders that have not been dispatched may be easier to cancel. However, dispatch does not automatically eliminate any cancellation or refund rights provided by law.

Where delivery is delayed beyond the legally applicable period, you may have additional cancellation and refund rights, subject to the circumstances and applicable law.

9. Contact Information

Store: ZAHIVY STORE
Country: Saudi Arabia
Email: gangatyusuf66@gmail.com

For assistance with returns, refunds, exchanges, or cancellations, please contact our support team.

Thank you for shopping with ZAHIVY STORE.